About the client
ZF (who acquired TRW in 2014) in is a global technology company that supplies systems for passenger cars, commercial vehicles and industrial technology
The company has implemented a robust Document Control and Management Solution with Singlepoint since August 2010. The application manages around 4,000 manufacturing documents and CAD drawings, supporting 200 users in streamlining their operations.
The challenge
Prior to implementing Singlepoint, ZF faced substantial inefficiencies with their document management. Over 200 users spent excessive time navigating through multiple servers and drives to find documents, leading to increased risks of using outdated versions and potential production errors.
Our solution
Working with the team, Singlepoint implemented a document control solution that streamlined access to manufacturing documents and CAD drawings. The system provided swift document retrieval, ensured the use of correct document versions, and gave users more control over key processes while significantly reducing paper use and printing costs.
The Results
The adoption of Singlepoint’s solution brought huge time savings and a massive reduction in the risk of document-related errors.
“Taking setting sheets as an example; under the old system there was the possibility of someone using the incorrect version, thus a potential for making scrap – that cannot happen anymore. Also, machine down-time is greatly reduced because people aren’t hunting around from one folder to another one or trying to find a document manually in a paper system somewhere – in Singlepoint people are finding the right document in seconds.
I can issue a document now and it’s done in about ten minutes as opposed to about one hour. And when you’re issuing maybe a group of four or five documents at a time it was previously a major task – now it’s quick, easy and secure.
The users on the shop-floor have simple view and print access, so they can’t do anything wrong with a document – we’ve told them not to worry about anything because they can’t delete or alter a document accidentally – and that’s made people more comfortable in using because they know that they can’t break it.
The comments from the shop floor users were great.We had people quickly adopting the system for locating documents and they could see the improvements in terms of efficiency and they were great at spreading the word to the other users as to how easy Singlepoint was to use, how quickly they could find documents, how they didn’t miss the old paper based system and the old electronic folders – it was great.”
Stella Wilkes, Senior Quality Engineer at ZF.
