Incident Management.
Singlepoint Incident Manager provides an end-to-end approach to Environment, Health and Safety (EHS) incident management. Make it easy for your workforce to report accidents, incidents, near misses and hazards, while maintaining the visibility, evidence and traceability needed to manage each event through to closure.
Manage incidents from report to resolution
With Singlepoint Incident Manager, your people have the right tools to get the job done. Users can quickly report accidents, incidents, near misses and hazards through the Singlepoint Incident App from any location and device.
Make safety a priority
Managers can receive, track and manage incidents, associated follow-up tasks and supporting evidence all the way through to closure. This creates a structured process for responding to safety events, with clear visibility of what has happened, what action is required and who is responsible.
Reduce business risk
Alongside supporting your people, Singlepoint Incident Manager can help protect your business by improving how workplace incidents and accidents are managed. Consistent reporting and follow-up help teams identify risks, take appropriate action and reduce the potential operational and financial impact of safety events.
Engage everyone with safety
Singlepoint's intuitive design and accessible Incident App make it easier for employees to participate in safety processes rather than leaving incident reporting solely to managers. Combined with workflow management, this helps organizations capture information from across the workforce and use it to support continuous improvement.
Report in real-time
Singlepoint’s digital workflow carries the issue to the right team member instantly. All responsible users receive real time notifications so no time is wasted responding to the problem.
End-to-end process management
Manage the entire process from initial report through to closure, including task management, notifications and reminders. Responsible users can track follow-up actions and supporting evidence as the incident progresses, with a comprehensive audit and evidence trail created automatically throughout the process.
Integrated reporting
Access real-time incident data through Singlepoint Business Intelligence, giving managers greater visibility into incidents and the actions that follow. Identify trends, recurring risks and areas for improvement, and use those insights to target actions where they can have the greatest impact.
Get our QMS fact sheet
Download our fact sheet to learn more about how Singlepoint’s quality management software can help you.
Our case studies
Horizons: From barely visible to ISO 9001 audit-ready
Horizons Incorporated had a document control system, but adoption never spread beyond the core quality team. At audit the answer was technically yes; in practice, most of the workforce did not know it existed. After evaluating six vendors, Horizons chose Singlepoint for its concurrent user licensing, visual navigation, and cross-module traceability. A back-end migration from Waypoint kept implementation to weeks, not months. The result: whole-workforce access without per-seat cost, a complete corrective action audit trail, and a first surveillance audit that impressed an examiner the team had never met. Adoption itself now serves as a live quality signal.
Doncasters Trucast: Strengthening NPI & Audit Governance
Doncasters Trucast, a recognised leader in precision investment castings and turbine components, needed to strengthen governance and traceability within its New Product Introduction process. Operating in highly regulated mobility and aerospace-related markets, the business required a more structured, auditable and scalable approach to gated project management. By implementing Singlepoint’s configurable NPI module, Doncasters Trucast introduced electronic gate approvals aligned to regulatory standards, improving visibility, accountability and compliance. The result has been sustained zero audit findings related to NPI for over three years, alongside reduced administrative burden and improved real-time insight for engineering, quality and customer-facing teams.
FMP: Delivering 4,000 Hours of Efficiency Gains
FMP, one of the UK’s leading manufacturers of medical devices and healthcare products, needed to replace its manual, paper-based processes with a more efficient, compliant system. After evaluating 15 platforms across two review cycles, Singlepoint stood out as the clear leader for its flexibility, scalability and ease of use. By implementing Singlepoint’s document management and training modules, FMP achieved measurable time savings of 4,000 hours per year and significantly improved audit readiness.
Faltec: ERP Integration and Audit Efficiency
Faltec Europe streamlined operations and enhanced compliance by replacing outdated systems with Singlepoint. Discover how seamless ERP integration and centralised document management transformed their digital workflow.
UTAC: Driving Quality and Efficiency with Integrated Quality Management
UTAC UK, a leading provider of powertrain and engine testing services, faced challenges with outdated paper-based quality management processes. Senior Manager Peter Davies sought a modern, integrated solution to streamline operations across multiple sites. By implementing Singlepoint’s adaptable platform, UTAC UK digitised their entire quality management system, including document control, auditing and risk management
HiiROC: Streamlining Quality Management for Rapid Business Growth
“My rule of thumb is if my boss can find what they are looking for quickly, then the system works. With Singlepoint, anyone can now find documents in a few clicks. It has made things very easy for everyone” Keith Renouf, Head of HSEQ.
Amcor: Document Management
“Singlepoint is a very good system for control of documentation. You have everything on the system and it’s user-friendly. Everybody in the company can use it.” – Irene, Quality Systems Manager
Mentholatum: audit-ready under FDA scrutiny
The Mentholatum Company, a US OTC and consumer health manufacturer regulated under cGMP and 21 CFR Part 11, was managing quality documentation on local servers and network drives, with no single system of record, no reliable audit trail, and real exposure to ransomware. After a recommendation from its UK affiliate, Mentholatum deployed Singlepoint for document control across its Orchard Park and Horsham sites. A 2026 cloud migration removed dedicated server hosting and saved over $18,000 a year, while delivering 24/7 access for a three-shift operation. Every operator can now pull up a current, controlled SOP the moment an auditor asks.
Hitachi Rail: Multi-site implementation
Hitachi Rail Europe, Ltd. is a wholly owned subsidiary of Hitachi, Ltd. and a total railway system supplier offering rolling stock, traction equipment, signalling, traffic management systems and maintenance centres.
Gates Power Systems: Visual Navigator
Gates Power Systems enhanced their document management with Singlepoint’s Visual Navigator, linking ‘hotspots’ to manufacturing equipment images for precise document access.
FAQs
What is the difference between EHS incident management software and IT incident management tools?
Environment, Health and Safety (EHS) incident management software is designed for workplace health, safety and environmental events, including accidents, near misses and hazards. IT incident management tools focus on technology service disruptions, system outages and technical support processes. EHS incident management software also supports activities such as investigations, corrective actions, evidence management and safety reporting.
What should a health and safety manager look for when choosing incident management software for a manufacturing or industrial business?
A health and safety manager should look for software that supports incident reporting, investigations, corrective actions, risk assessments, workflow automation, reporting and regulatory compliance. For regulated manufacturers, traceability and the ability to maintain a clear audit trail are also important. Integration with wider EHS and quality processes can help ensure incidents and resulting actions are managed consistently through to closure.
What information should a workplace incident report capture to support investigation and regulatory reporting?
A workplace incident report should record who was involved, what happened, when and where it occurred, any injuries sustained and the immediate actions taken. It should also capture contributing factors and supporting evidence such as photographs or witness statements. Maintaining this information in a controlled record supports subsequent investigation, corrective actions and regulatory reporting where required.
How does incident management software support OSHA recordkeeping and reporting requirements?
Incident management software can support Occupational Safety and Health Administration (OSHA) recordkeeping and reporting by helping organizations consistently capture workplace incident and injury information, maintain investigation records and retain supporting evidence. Centralized records can make it easier to identify incidents that may be subject to OSHA requirements and access the information needed for recordkeeping or reporting. OSHA has specific criteria determining which injuries and illnesses are recordable, while severe incidents are subject to separate reporting requirements.
How does incident management software support ISO 45001 clause 10.2 requirements for incident investigation and nonconformity management?
Incident management software can support ISO 45001 clause 10.2 through structured processes for incident recording, investigation, root cause analysis, corrective actions and effectiveness reviews. Audit trails and supporting evidence help organizations demonstrate how incidents and nonconformities have been addressed and what actions have been taken to prevent recurrence.
We had a serious workplace accident and OSHA has requested our investigation records. What documentation can an incident management system provide?
An incident management system can provide records such as the original incident report, investigation findings, photographs, witness statements, risk assessments and corrective actions. It can also maintain a traceable history of tasks and follow-up activity, helping teams retrieve relevant evidence during an OSHA inspection or investigation. OSHA requires covered records to be made available to authorized government representatives when requested.