Incident Management.
Singlepoint Incident Manager is a fully automated, end-to-end solution that helps businesses run an effective environmental, health and safety, accident and incident management system.
Top level benefits
With Incident Manager, all of your people will have the right tools to get the job done. Users can easily and quickly report accidents, incidents, near misses, hazard spots, all via our app.
Make safety a priority
Managers can receive, track and manage all such incidents and all of the associated follow up tasks and evidence all the way through to closure. The entire workforce benefits from a health and safety system that really works for them, keeping them healthier and safer whilst at work.
Reduce business risk
Alongside benefiting your people, Singlepoint Incident Manager can help protect your business by decreasing the risk and costs associated with workplace incidents and accidents.
Engage everyone with safety
Through Singlepoint’s intuitive design and powerful workflow management, you’ll achieve the levels of user engagement that you really need to drive improvement forward.
Available anywhere
Singlepoint’s mobile Incident app allows users to rapidly report incidents, accidents, near misses and hazard spots from any location and device.
Report in real-time
Singlepoint’s digital workflow carries the issue to the right team member instantly. All responsible users receive real time notifications so no time is wasted responding to the problem.
End-to-end process management
Full process management from end-to-end, including task management, notifications and reminders. A comprehensive audit and evidence trail is automatically created as the process executes.
Integrated reporting
Receive instant access to real-time data via Radar BI. Unlock and visualise the insights and evidence to drive significance and permanent improvement.
Get our QMS factsheet
Download our factsheet to learn more about how Singlepoint’s quality management software can help you.
Case studies
Doncasters Trucast: Strengthening NPI & Audit Governance
Doncasters Trucast, a recognised leader in precision investment castings and turbine components, needed to strengthen governance and traceability within its New Product Introduction process. Operating in highly regulated mobility and aerospace-related markets, the business required a more structured, auditable and scalable approach to gated project management. By implementing Singlepoint’s configurable NPI module, Doncasters Trucast introduced electronic gate approvals aligned to regulatory standards, improving visibility, accountability and compliance. The result has been sustained zero audit findings related to NPI for over three years, alongside reduced administrative burden and improved real-time insight for engineering, quality and customer-facing teams.
FMP: Delivering 4,000 Hours of Efficiency Gains
FMP, one of the UK’s leading manufacturers of medical devices and healthcare products, needed to replace its manual, paper-based processes with a more efficient, compliant system. After evaluating 15 platforms across two review cycles, Singlepoint stood out as the clear leader for its flexibility, scalability and ease of use. By implementing Singlepoint’s document management and training modules, FMP achieved measurable time savings of 4,000 hours per year and significantly improved audit readiness.
Faltec: ERP Integration and Audit Efficiency
Faltec Europe streamlined operations and enhanced compliance by replacing outdated systems with Singlepoint. Discover how seamless ERP integration and centralised document management transformed their digital workflow.
UTAC: Driving Quality and Efficiency with Integrated Quality Management
UTAC UK, a leading provider of powertrain and engine testing services, faced challenges with outdated paper-based quality management processes. Senior Manager Peter Davies sought a modern, integrated solution to streamline operations across multiple sites. By implementing Singlepoint’s adaptable platform, UTAC UK digitised their entire quality management system, including document control, auditing and risk management
HiiROC: Streamlining Quality Management for Rapid Business Growth
“My rule of thumb is if my boss can find what they are looking for quickly, then the system works. With Singlepoint, anyone can now find documents in a few clicks. It has made things very easy for everyone” Keith Renouf, Head of HSEQ.
Amcor: Document Management
“Singlepoint is a very good system for control of documentation. You have everything on the system and it’s user-friendly. Everybody in the company can use it.” – Irene, Quality Systems Manager
The Mentholatum Company: Document Management
The Mentholatum Company, a US-based developer of OTC products, faced challenges with document management and regulatory compliance under FDA and cGMP guidelines. Adopting Singlepoint’s Document Management System, they transformed their paper-based system into a digital powerhouse, enhancing document security, access control, and audit readiness.
Hitachi Rail: Multi-site implementation
Hitachi Rail Europe, Ltd. is a wholly owned subsidiary of Hitachi, Ltd. and a total railway system supplier offering rolling stock, traction equipment, signalling, traffic management systems and maintenance centres.
Gates Power Systems: Visual Navigator
Gates Power Systems enhanced their document management with Singlepoint’s Visual Navigator, linking ‘hotspots’ to manufacturing equipment images for precise document access.
Surface Transforms: Document Control and Training Management
Thanks to Singlepoint, Surface Transforms has significantly upgraded their document control and safety processes. The software has catalysed a paperless revolution on the shop floor, instilling greater confidence in their operational practices.
FAQs
What is the difference between EHS incident management software and IT incident management tools?
EHS incident management software is designed for workplace health, safety, and environmental events. IT incident management tools focus on technology service disruptions, system outages, and technical support processes.
What should a health and safety manager look for when choosing incident management software for a manufacturing or industrial business?
Look for incident reporting, investigations, corrective actions, risk assessments, workflow automation, reporting, and regulatory compliance features. Integration with broader EHS and quality processes is also important.
What information should a workplace incident report capture to support investigation and regulatory reporting?
It should record who was involved, what happened, when and where it occurred, injuries sustained, immediate actions taken, contributing factors, and supporting evidence such as photographs or witness statements.
How does incident management software support RIDDOR 2013 reporting obligations to the HSE?
It helps capture incident details, maintain investigation records, and track reportable events. Centralized records support accurate and timely reporting to the HSE when required.
How does incident management software support ISO 45001 clause 10.2 requirements for incident investigation and nonconformity management?
It supports incident recording, investigations, root cause analysis, corrective actions, and effectiveness reviews. Audit trails provide evidence that incidents are addressed and improvements are implemented.
We had a serious workplace accident and the HSE has requested our investigation records. What documentation can an incident management system produce to support an HSE investigation?
An incident management system can provide incident reports, investigation records, witness statements, photographs, corrective actions, risk assessments, and audit trails to support regulatory reviews and inspections.