Issue Management.
Singlepoint Issue Manager helps you to fully automate your non-conformance, corrective and preventive action processes.
Automate issue management processes
This highly flexible tool can be easily adapted to deal with a range of issue types, such as customer complaints, service errors and of course to resolve audit-related NCR’s.
Drive continuous improvement
Through a fully digitised process, you’ll be able to drive continual improvement across your organisation and ensure adherence to best practices is built into every process.
Access real-time issue data
Fully integrated into Singlepoint Radar BI, you will have access to data in real-time at the macro and the micro levels, from organisational issues to individual tasks.
Manage issues at speed
Condense your data into a single system and remove manual processes with an issue management solution that’s available anywhere, anytime.
Workflow driven
Singlepoint’s powerful and flexible workflow design allows you to capture all of the variations across all issue types, including all of the various business rules and best practices.
Integrated with the Singlepoint ecosystem
Issue Manager is natively integrated with other Singlepoint modules, such as Audit, New Product Introduction. It is also fully integrated with Radar BI for real-time, instant access to management reports and KPIs.
Adaptable issue capture
Singlepoint’s high levels of flexibility allow for variations of the NCR / CAPA process to be captured, e.g. a full investigation for systemic failure versus a lighter ‘fast track’ option for one-off issues.
Complete task management
Users receive notifications in real time and managers can instantly see which tasks have been completed and which ones are overdue. Document reports are also created automatically.
Get our QMS factsheet
Download our factsheet to learn more about how Singlepoint’s quality management software can help you.
Case studies
Doncasters Trucast: Strengthening NPI & Audit Governance
Doncasters Trucast, a recognised leader in precision investment castings and turbine components, needed to strengthen governance and traceability within its New Product Introduction process. Operating in highly regulated mobility and aerospace-related markets, the business required a more structured, auditable and scalable approach to gated project management. By implementing Singlepoint’s configurable NPI module, Doncasters Trucast introduced electronic gate approvals aligned to regulatory standards, improving visibility, accountability and compliance. The result has been sustained zero audit findings related to NPI for over three years, alongside reduced administrative burden and improved real-time insight for engineering, quality and customer-facing teams.
FMP: Delivering 4,000 Hours of Efficiency Gains
FMP, one of the UK’s leading manufacturers of medical devices and healthcare products, needed to replace its manual, paper-based processes with a more efficient, compliant system. After evaluating 15 platforms across two review cycles, Singlepoint stood out as the clear leader for its flexibility, scalability and ease of use. By implementing Singlepoint’s document management and training modules, FMP achieved measurable time savings of 4,000 hours per year and significantly improved audit readiness.
Faltec: ERP Integration and Audit Efficiency
Faltec Europe streamlined operations and enhanced compliance by replacing outdated systems with Singlepoint. Discover how seamless ERP integration and centralised document management transformed their digital workflow.
UTAC: Driving Quality and Efficiency with Integrated Quality Management
UTAC UK, a leading provider of powertrain and engine testing services, faced challenges with outdated paper-based quality management processes. Senior Manager Peter Davies sought a modern, integrated solution to streamline operations across multiple sites. By implementing Singlepoint’s adaptable platform, UTAC UK digitised their entire quality management system, including document control, auditing and risk management
HiiROC: Streamlining Quality Management for Rapid Business Growth
“My rule of thumb is if my boss can find what they are looking for quickly, then the system works. With Singlepoint, anyone can now find documents in a few clicks. It has made things very easy for everyone” Keith Renouf, Head of HSEQ.
Amcor: Document Management
“Singlepoint is a very good system for control of documentation. You have everything on the system and it’s user-friendly. Everybody in the company can use it.” – Irene, Quality Systems Manager
The Mentholatum Company: Document Management
The Mentholatum Company, a US-based developer of OTC products, faced challenges with document management and regulatory compliance under FDA and cGMP guidelines. Adopting Singlepoint’s Document Management System, they transformed their paper-based system into a digital powerhouse, enhancing document security, access control, and audit readiness.
Hitachi Rail: Multi-site implementation
Hitachi Rail Europe, Ltd. is a wholly owned subsidiary of Hitachi, Ltd. and a total railway system supplier offering rolling stock, traction equipment, signalling, traffic management systems and maintenance centres.
Gates Power Systems: Visual Navigator
Gates Power Systems enhanced their document management with Singlepoint’s Visual Navigator, linking ‘hotspots’ to manufacturing equipment images for precise document access.
Surface Transforms: Document Control and Training Management
Thanks to Singlepoint, Surface Transforms has significantly upgraded their document control and safety processes. The software has catalysed a paperless revolution on the shop floor, instilling greater confidence in their operational practices.
FAQs
What is the difference between issue management, CAPA (Corrective and Preventive Action), and non-conformance management in a QMS?
Issue management captures and tracks all problems. Non-conformance management focuses on deviations from requirements. CAPA drives root cause analysis and corrective actions. Together, they ensure issues are identified, controlled, and prevented from recurring.
What is an 8D report, and how does issue management software support the 8D problem-solving process?
An 8D report is a structured method for solving problems in eight steps, from team formation to prevention. Issue management software guides each step, assigns tasks, tracks progress, and stores evidence for consistency and audit readiness.
How does issue management software support ISO 9001:2015 clause 10.2 (Nonconformity and Corrective Action)?
It records nonconformities, supports root cause analysis, assigns corrective actions, and tracks completion. Built-in workflows and audit trails provide evidence that actions are effective and compliant with ISO 9001 requirements.
How does Singlepoint Issue Management connect to audit management, supplier management and lessons learned to create a closed-loop quality process?
Issues can be linked to audits, suppliers, and lessons learned within one system. This ensures findings trigger actions, supplier performance is tracked, and knowledge is reused to prevent recurrence.
We keep raising the same issues month after month without root causes being properly addressed. How does structured issue management software break this cycle?
It enforces root cause analysis, assigns accountability, and tracks actions to completion. Trends are identified through reporting, and lessons learned are captured, helping prevent repeated issues and improving long-term performance.