Issue Management.
Singlepoint Issue Manager helps you to fully automate your non-conformance, corrective and preventive action processes.
Automate issue management processes
This highly flexible tool can be easily adapted to deal with a range of issue types, such as customer complaints, service errors and of course to resolve audit-related NCR’s.
Drive continuous improvement
Through a fully digitised process, you’ll be able to drive continual improvement across your organisation and ensure adherence to best practices is built into every process.
Access real-time issue data
Fully integrated into Singlepoint Radar BI, you will have access to data in real-time at the macro and the micro levels, from organisational issues to individual tasks.
Manage issues at speed
Condense your data into a single system and remove manual processes with an issue management solution that’s available anywhere, anytime.
Workflow driven
Singlepoint’s powerful and flexible workflow design allows you to capture all of the variations across all issue types, including all of the various business rules and best practices.
Integrated with the Singlepoint ecosystem
Issue Manager is natively integrated with other Singlepoint modules, such as Audit, New Product Introduction. It is also fully integrated with Radar BI for real-time, instant access to management reports and KPIs.
Adaptable issue capture
Singlepoint’s high levels of flexibility allow for variations of the NCR / CAPA process to be captured, e.g. a full investigation for systemic failure versus a lighter ‘fast track’ option for one-off issues.
Complete task management
Users receive notifications in real time and managers can instantly see which tasks have been completed and which ones are overdue. Document reports are also created automatically.
Get our QMS factsheet
Download our factsheet to learn more about how Singlepoint’s quality management software can help you.
Case studies
Amcor: Document Management
“Singlepoint is a very good system for control of documentation. You have everything on the system and it’s user-friendly. Everybody in the company can use it.” – Irene, Quality Systems Manager
The Mentholatum Company: Document Management
The Mentholatum Company, a US-based developer of OTC products, faced challenges with document management and regulatory compliance under FDA and cGMP guidelines. Adopting Singlepoint’s Document Management System, they transformed their paper-based system into a digital powerhouse, enhancing document security, access control, and audit readiness.
Hitachi Rail: Multi-site implementation
Hitachi Rail Europe, Ltd. is a wholly owned subsidiary of Hitachi, Ltd. and a total railway system supplier offering rolling stock, traction equipment, signalling, traffic management systems and maintenance centres.
Gates Power Systems: Visual Navigator
Gates Power Systems enhanced their document management with Singlepoint’s Visual Navigator, linking ‘hotspots’ to manufacturing equipment images for precise document access.
Surface Transforms: Document Control and Training Management
Thanks to Singlepoint, Surface Transforms has significantly upgraded their document control and safety processes. The software has catalysed a paperless revolution on the shop floor, instilling greater confidence in their operational practices.
Doncasters Trucast: Business Intelligence enhances efficiency
Singlepoint Business Intelligence has redefined data interaction for Doncasters Trucast, giving staff and managers instant insight into manufacturing performance
Fablink: NPI and APQP
Fablink redefines project management in the automotive industry with Singlepoint, gaining total visibility into NPI and APQP tasks
ZF: Document Control and Management
ZF revolutionises document management with Singlepoint, leading to significant time savings and risk reduction.
Teleflex: Customised complaints module enhances global operations
Senior Quality Engineer Tineke Soors praises Singlepoint for transforming Teleflex’s customer complaint handling, making it more efficient and transparent.
Pactrol: Customised workflows streamlining cross-border operations
Explore the journey of Pactrol Controls Ltd as they navigate the challenges of relocating manufacturing to Hungary while maintaining operational excellence.
FAQs
What is issue management software?
Singlepoint Issue Manager is a fully automated, end-to-end software solution for managing issues such as non conformances and complaints.
We recognise that each company operates differently and that’s why our modules are adaptable to the way you work. Users execute workflows that have the best-practice and the needs of the business built in. Quick and easy to use, users will have access to all of the information that they need to get the job done. Real-time notifications and reports keep the process moving along to ensure no time is lost or wasted.