Issue Management.
Automate nonconformance and CAPA processes with Singlepoint Issue Manager. Built for regulated manufacturers, it gives your teams the control and traceability they need to resolve issues faster and stay audit-ready.
Automate issue management processes
Singlepoint Issue Manager is a highly flexible solution that can be easily adapted to manage a range of issue types, including customer complaints, service errors and audit-related nonconformances.
Drive continuous improvement
Through a fully digitized process, you can drive continuous improvement across your organization and ensure adherence to best practices is built into every process.
Access real-time issue data
Fully integrated with Singlepoint Business Intelligence, Issue Manager gives you access to real-time data at both the macro and micro levels, from organization-wide issues to individual tasks.
Manage issues at speed
Consolidate your issue data in one platform and reduce manual processes with an issue management solution that's available anywhere, anytime.
Workflow-driven
Singlepoint's powerful and flexible workflow design allows you to capture variations across different issue types, including the business rules and best practices that apply to each process.
Integrated with the Singlepoint ecosystem
Issue Manager is natively integrated with other Singlepoint modules, including Audit and New Product Introduction. It's also fully integrated with Singlepoint Business Intelligence, giving you real-time access to management reports and KPIs.
Adaptable issue capture
Singlepoint's flexibility allows you to capture variations of the NCR and CAPA process, from a full investigation into a systemic failure to a lighter, fast-track process for isolated issues.
Complete task management
Users receive notifications in real time, while managers can instantly see which tasks have been completed and which are overdue. Document reports are also created automatically, providing a clear record of activity to support audit and inspection readiness.
Get our QMS factsheet
Download our fact sheet to learn more about how Singlepoint’s quality management software can help you.
Our case studies
Horizons: From barely visible to ISO 9001 audit-ready
Horizons Incorporated had a document control system, but adoption never spread beyond the core quality team. At audit the answer was technically yes; in practice, most of the workforce did not know it existed. After evaluating six vendors, Horizons chose Singlepoint for its concurrent user licensing, visual navigation, and cross-module traceability. A back-end migration from Waypoint kept implementation to weeks, not months. The result: whole-workforce access without per-seat cost, a complete corrective action audit trail, and a first surveillance audit that impressed an examiner the team had never met. Adoption itself now serves as a live quality signal.
Doncasters Trucast: Strengthening NPI & Audit Governance
Doncasters Trucast, a recognised leader in precision investment castings and turbine components, needed to strengthen governance and traceability within its New Product Introduction process. Operating in highly regulated mobility and aerospace-related markets, the business required a more structured, auditable and scalable approach to gated project management. By implementing Singlepoint’s configurable NPI module, Doncasters Trucast introduced electronic gate approvals aligned to regulatory standards, improving visibility, accountability and compliance. The result has been sustained zero audit findings related to NPI for over three years, alongside reduced administrative burden and improved real-time insight for engineering, quality and customer-facing teams.
FMP: Delivering 4,000 Hours of Efficiency Gains
FMP, one of the UK’s leading manufacturers of medical devices and healthcare products, needed to replace its manual, paper-based processes with a more efficient, compliant system. After evaluating 15 platforms across two review cycles, Singlepoint stood out as the clear leader for its flexibility, scalability and ease of use. By implementing Singlepoint’s document management and training modules, FMP achieved measurable time savings of 4,000 hours per year and significantly improved audit readiness.
Faltec: ERP Integration and Audit Efficiency
Faltec Europe streamlined operations and enhanced compliance by replacing outdated systems with Singlepoint. Discover how seamless ERP integration and centralised document management transformed their digital workflow.
UTAC: Driving Quality and Efficiency with Integrated Quality Management
UTAC UK, a leading provider of powertrain and engine testing services, faced challenges with outdated paper-based quality management processes. Senior Manager Peter Davies sought a modern, integrated solution to streamline operations across multiple sites. By implementing Singlepoint’s adaptable platform, UTAC UK digitised their entire quality management system, including document control, auditing and risk management
HiiROC: Streamlining Quality Management for Rapid Business Growth
“My rule of thumb is if my boss can find what they are looking for quickly, then the system works. With Singlepoint, anyone can now find documents in a few clicks. It has made things very easy for everyone” Keith Renouf, Head of HSEQ.
Amcor: Document Management
“Singlepoint is a very good system for control of documentation. You have everything on the system and it’s user-friendly. Everybody in the company can use it.” – Irene, Quality Systems Manager
Mentholatum: audit-ready under FDA scrutiny
The Mentholatum Company, a US OTC and consumer health manufacturer regulated under cGMP and 21 CFR Part 11, was managing quality documentation on local servers and network drives, with no single system of record, no reliable audit trail, and real exposure to ransomware. After a recommendation from its UK affiliate, Mentholatum deployed Singlepoint for document control across its Orchard Park and Horsham sites. A 2026 cloud migration removed dedicated server hosting and saved over $18,000 a year, while delivering 24/7 access for a three-shift operation. Every operator can now pull up a current, controlled SOP the moment an auditor asks.
Hitachi Rail: Multi-site implementation
Hitachi Rail Europe, Ltd. is a wholly owned subsidiary of Hitachi, Ltd. and a total railway system supplier offering rolling stock, traction equipment, signalling, traffic management systems and maintenance centres.
Gates Power Systems: Visual Navigator
Gates Power Systems enhanced their document management with Singlepoint’s Visual Navigator, linking ‘hotspots’ to manufacturing equipment images for precise document access.
FAQs
What is the difference between issue management, CAPA (Corrective and Preventive Action), and nonconformance management in a QMS?
Issue management captures and tracks all problems. Nonconformance management focuses on deviations from requirements. CAPA drives root cause analysis and corrective actions. Together, they ensure issues are identified, controlled and prevented from recurring.
What is an 8D report, and how does issue management software support the 8D problem-solving process?
An 8D report is a structured method for solving problems in eight steps, from team formation to prevention. Issue management software guides each step, assigns tasks, tracks progress and stores evidence for consistency and audit readiness.
How does issue management software support ISO 9001:2015 clause 10.2 (Nonconformity and Corrective Action)?
It records nonconformities, supports root cause analysis, assigns corrective actions and tracks completion. Built-in workflows and audit trails provide evidence that actions are effective and compliant with ISO 9001 requirements.
How does Singlepoint Issue Management connect to audit management, supplier management and lessons learned to create a closed-loop quality process?
Issues can be linked to audits, suppliers and lessons learned within one platform. This ensures findings trigger actions, supplier performance is tracked and knowledge is reused to prevent recurrence.
We keep raising the same issues month after month without root causes being properly addressed. How does structured issue management software break this cycle?
It enforces root cause analysis, assigns accountability and tracks actions to completion. Trends are identified through reporting, while lessons learned are captured to help prevent repeated issues and improve long-term performance.