Competency Checker.
Singlepoint Competency Checker helps you verify that employees have understood the key documents that affect how they perform their roles. Go beyond recording document access to identify gaps in understanding, target training needs and maintain evidence of workforce competency.
Turn document control into evidence of competency
Singlepoint Document Management provides a comprehensive audit and evidence trail, showing whether a user has accessed a particular document, along with the dates and times of access. But document access alone doesn't tell you whether someone has read and understood its content. This is where Singlepoint Competency Checker comes in.
Capture individual understanding
Singlepoint Competency Checker allows you to capture individual users' understanding of the key documents that directly impact their on-the-job performance. This helps you identify gaps in knowledge and determine where targeted training or additional support may be required.
Keep employees up to date
Close the gap on previously unseen training needs, whether they arise from the release of new documentation or changes to existing documents. Competency Checker helps you verify understanding of the latest information and maintain evidence that employees are up to date with documents relevant to their roles.
Spot training needs
Gain greater visibility into employees' training needs and identify where further development or support may be required. Competency test results provide managers with information they can use to target training where gaps in understanding have been identified.
Drive continuous improvement
Better visibility of employee understanding allows you to address knowledge gaps before they affect day-to-day work. By connecting document understanding with targeted training, Singlepoint Competency Checker supports ongoing workforce development and continuous improvement.
Automated competency testing
Singlepoint Competency Checker is fully automated and workflow-driven, making it easy for users to view new or changed documents and complete tests on their content. The familiar online format provides a straightforward way for employees to complete competency checks as part of their normal workflow.
Quiz builder
Create multiple-choice tests that directly reflect the content of new or changed documents. This ensures employees are tested on the information most relevant to their work and provides evidence of whether key information has been understood.
Real-time reporting
Results are processed and records updated immediately, providing real-time insight into employees' understanding of key documents. A passed test provides evidence that the employee has read and understood the content, while a failed test identifies where additional support or training may be required.
Get our QMS fact sheet
Download our fact sheet to learn more about how Singlepoint’s quality management software can help you.
Our case studies
Horizons: From barely visible to ISO 9001 audit-ready
Horizons Incorporated had a document control system, but adoption never spread beyond the core quality team. At audit the answer was technically yes; in practice, most of the workforce did not know it existed. After evaluating six vendors, Horizons chose Singlepoint for its concurrent user licensing, visual navigation, and cross-module traceability. A back-end migration from Waypoint kept implementation to weeks, not months. The result: whole-workforce access without per-seat cost, a complete corrective action audit trail, and a first surveillance audit that impressed an examiner the team had never met. Adoption itself now serves as a live quality signal.
Doncasters Trucast: Strengthening NPI & Audit Governance
Doncasters Trucast, a recognised leader in precision investment castings and turbine components, needed to strengthen governance and traceability within its New Product Introduction process. Operating in highly regulated mobility and aerospace-related markets, the business required a more structured, auditable and scalable approach to gated project management. By implementing Singlepoint’s configurable NPI module, Doncasters Trucast introduced electronic gate approvals aligned to regulatory standards, improving visibility, accountability and compliance. The result has been sustained zero audit findings related to NPI for over three years, alongside reduced administrative burden and improved real-time insight for engineering, quality and customer-facing teams.
FMP: Delivering 4,000 Hours of Efficiency Gains
FMP, one of the UK’s leading manufacturers of medical devices and healthcare products, needed to replace its manual, paper-based processes with a more efficient, compliant system. After evaluating 15 platforms across two review cycles, Singlepoint stood out as the clear leader for its flexibility, scalability and ease of use. By implementing Singlepoint’s document management and training modules, FMP achieved measurable time savings of 4,000 hours per year and significantly improved audit readiness.
Faltec: ERP Integration and Audit Efficiency
Faltec Europe streamlined operations and enhanced compliance by replacing outdated systems with Singlepoint. Discover how seamless ERP integration and centralised document management transformed their digital workflow.
UTAC: Driving Quality and Efficiency with Integrated Quality Management
UTAC UK, a leading provider of powertrain and engine testing services, faced challenges with outdated paper-based quality management processes. Senior Manager Peter Davies sought a modern, integrated solution to streamline operations across multiple sites. By implementing Singlepoint’s adaptable platform, UTAC UK digitised their entire quality management system, including document control, auditing and risk management
HiiROC: Streamlining Quality Management for Rapid Business Growth
“My rule of thumb is if my boss can find what they are looking for quickly, then the system works. With Singlepoint, anyone can now find documents in a few clicks. It has made things very easy for everyone” Keith Renouf, Head of HSEQ.
Amcor: Document Management
“Singlepoint is a very good system for control of documentation. You have everything on the system and it’s user-friendly. Everybody in the company can use it.” – Irene, Quality Systems Manager
Mentholatum: audit-ready under FDA scrutiny
The Mentholatum Company, a US OTC and consumer health manufacturer regulated under cGMP and 21 CFR Part 11, was managing quality documentation on local servers and network drives, with no single system of record, no reliable audit trail, and real exposure to ransomware. After a recommendation from its UK affiliate, Mentholatum deployed Singlepoint for document control across its Orchard Park and Horsham sites. A 2026 cloud migration removed dedicated server hosting and saved over $18,000 a year, while delivering 24/7 access for a three-shift operation. Every operator can now pull up a current, controlled SOP the moment an auditor asks.
Hitachi Rail: Multi-site implementation
Hitachi Rail Europe, Ltd. is a wholly owned subsidiary of Hitachi, Ltd. and a total railway system supplier offering rolling stock, traction equipment, signalling, traffic management systems and maintenance centres.
Gates Power Systems: Visual Navigator
Gates Power Systems enhanced their document management with Singlepoint’s Visual Navigator, linking ‘hotspots’ to manufacturing equipment images for precise document access.
FAQs
What is the difference between a training record and a competency record?
A training record shows that an employee has completed a particular training activity, while a competency record provides evidence of their knowledge or ability in relation to a requirement. The distinction matters because completing training doesn’t necessarily demonstrate understanding. Singlepoint Competency Checker helps provide additional evidence by testing employees on the content of key documents relevant to their work.
Can Singlepoint Competency Checker identify gaps in employee understanding?
Yes, Singlepoint Competency Checker can help identify gaps in employee understanding by recording the results of tests based on key operational documents. If an employee doesn’t pass a test, managers can see where further support or training may be required. This provides a more targeted way to respond to knowledge gaps than relying on document access or training completion records alone.
Can Singlepoint Competency Checker test employees when a document changes?
Yes, Singlepoint Competency Checker can test employees when a document changes. Multiple-choice tests can directly reflect the updated document content, helping you verify that employees understand new information that affects their work. The results are recorded to provide evidence of that understanding.
How does competency management support ISO 9001:2015 clause 7.2 requirements?
Competency management can support ISO 9001:2015 clause 7.2 by helping organizations maintain evidence relating to the competence of people whose work affects quality performance. Singlepoint Competency Checker provides evidence of employee understanding of relevant documents, such as standard operating procedures (SOPs), work instructions and quality plans, alongside wider training and competency records.
Can Singlepoint Competency Checker provide evidence of employee understanding during an audit?
Yes, Singlepoint Competency Checker can provide evidence of employee understanding during an audit by maintaining competency test records on a per-document and per-user basis. This provides traceable evidence that employees have been tested on their understanding of relevant document content, rather than simply showing that they accessed it.
How do document control, training records and competency testing work together?
Document control, training records and competency testing work together by providing different types of evidence about workforce knowledge and development. Document control can show that employees have accessed relevant controlled information, while training records show that required learning has been completed. Competency testing goes a step further by providing evidence of an employee’s understanding of key document content, giving you a more complete picture of how workforce competency is managed.