Issue Management.
Automate nonconformance and CAPA processes with Singlepoint Issue Manager. Built for regulated manufacturers, it gives your teams the control and traceability they need to resolve issues faster and stay audit-ready.
Automate issue management processes
Singlepoint Issue Manager is a highly flexible solution that can be easily adapted to manage a range of issue types, including customer complaints, service errors and audit-related nonconformances.
Drive continuous improvement
Through a fully digitized process, you can drive continuous improvement across your organization and ensure adherence to best practices is built into every process.
Access real-time issue data
Fully integrated with Singlepoint Business Intelligence, Issue Manager gives you access to real-time data at both the macro and micro levels, from organization-wide issues to individual tasks.
Manage issues at speed
Consolidate your issue data in one platform and reduce manual processes with an issue management solution that's available anywhere, anytime.
Workflow-driven
Singlepoint's powerful and flexible workflow design allows you to capture variations across different issue types, including the business rules and best practices that apply to each process.
Integrated with the Singlepoint ecosystem
Issue Manager is natively integrated with other Singlepoint modules, including Audit and New Product Introduction. It's also fully integrated with Singlepoint Business Intelligence, giving you real-time access to management reports and KPIs.
Adaptable issue capture
Singlepoint's flexibility allows you to capture variations of the NCR and CAPA process, from a full investigation into a systemic failure to a lighter, fast-track process for isolated issues.
Complete task management
Users receive notifications in real time, while managers can instantly see which tasks have been completed and which are overdue. Document reports are also created automatically, providing a clear record of activity to support audit and inspection readiness.
Get our QMS factsheet
Download our fact sheet to learn more about how Singlepoint’s quality management software can help you.
Our case studies
CooperVision: Transforming a manual complaint process
Discover how CooperVision transformed its customer complaint handling from a cumbersome manual ordeal into a dynamic, automated system with the integration of Singlepoint, boosting efficiency and visibility across the board.
KRG: Reduced costs and improved reporting with Singlepoint
As one of the UK’s top precision engineering firms, KRG Engineering faced steep administration costs that threatened its operational efficiency. Enter Singlepoint QMS, which, with its suite of advanced modules, transformed the firm’s approach.
NGF: A decade of support
NGF Europe Ltd are one of the world’s largest manufacturers of glass and glazing products for architectural, automotive and established creative technology markets.
Acdopro: Document Control, Issue, Calibration & Visual Navigator
Acdopro have been using Singlepoint since May 2020. They specialise in the manufacture of laundry products exported to over 75 countries, under well-known trademarks such as Dr. Beckmann, Glo white, Stain Devils and ACDO.
FAQs
What is the difference between issue management, CAPA (Corrective and Preventive Action), and nonconformance management in a QMS?
Issue management captures and tracks all problems. Nonconformance management focuses on deviations from requirements. CAPA drives root cause analysis and corrective actions. Together, they ensure issues are identified, controlled and prevented from recurring.
What is an 8D report, and how does issue management software support the 8D problem-solving process?
An 8D report is a structured method for solving problems in eight steps, from team formation to prevention. Issue management software guides each step, assigns tasks, tracks progress and stores evidence for consistency and audit readiness.
How does issue management software support ISO 9001:2015 clause 10.2 (Nonconformity and Corrective Action)?
It records nonconformities, supports root cause analysis, assigns corrective actions and tracks completion. Built-in workflows and audit trails provide evidence that actions are effective and compliant with ISO 9001 requirements.
How does Singlepoint Issue Management connect to audit management, supplier management and lessons learned to create a closed-loop quality process?
Issues can be linked to audits, suppliers and lessons learned within one platform. This ensures findings trigger actions, supplier performance is tracked and knowledge is reused to prevent recurrence.
We keep raising the same issues month after month without root causes being properly addressed. How does structured issue management software break this cycle?
It enforces root cause analysis, assigns accountability and tracks actions to completion. Trends are identified through reporting, while lessons learned are captured to help prevent repeated issues and improve long-term performance.