Issue Management.
Singlepoint Issue Manager helps you to fully automate your non-conformance, corrective and preventive action processes.
Automate issue management processes
This highly flexible tool can be easily adapted to deal with a range of issue types, such as customer complaints, service errors and of course to resolve audit-related NCR’s.
Drive continuous improvement
Through a fully digitised process, you’ll be able to drive continual improvement across your organisation and ensure adherence to best practices is built into every process.
Access real-time issue data
Fully integrated into Singlepoint Radar BI, you will have access to data in real-time at the macro and the micro levels, from organisational issues to individual tasks.
Manage issues at speed
Condense your data into a single system and remove manual processes with an issue management solution that’s available anywhere, anytime.
Workflow driven
Singlepoint’s powerful and flexible workflow design allows you to capture all of the variations across all issue types, including all of the various business rules and best practices.
Integrated with the Singlepoint ecosystem
Issue Manager is natively integrated with other Singlepoint modules, such as Audit, New Product Introduction. It is also fully integrated with Radar BI for real-time, instant access to management reports and KPIs.
Adaptable issue capture
Singlepoint’s high levels of flexibility allow for variations of the NCR / CAPA process to be captured, e.g. a full investigation for systemic failure versus a lighter ‘fast track’ option for one-off issues.
Complete task management
Users receive notifications in real time and managers can instantly see which tasks have been completed and which ones are overdue. Document reports are also created automatically.
Get our QMS factsheet
Download our factsheet to learn more about how Singlepoint’s quality management software can help you.
Case studies
KRG: Reduced costs and improved reporting with Singlepoint
As one of the UK’s top precision engineering firms, KRG Engineering faced steep administration costs that threatened its operational efficiency. Enter Singlepoint QMS, which, with its suite of advanced modules, transformed the firm’s approach.
NGF: A decade of support
NGF Europe Ltd are one of the world’s largest manufacturers of glass and glazing products for architectural, automotive and established creative technology markets.
Acdopro: Document Control, Issue, Calibration & Visual Navigator
Acdopro have been using Singlepoint since May 2020. They specialise in the manufacture of laundry products exported to over 75 countries, under well-known trademarks such as Dr. Beckmann, Glo white, Stain Devils and ACDO.
FAQs
What is the difference between issue management, CAPA (Corrective and Preventive Action), and non-conformance management in a QMS?
Issue management captures and tracks all problems. Non-conformance management focuses on deviations from requirements. CAPA drives root cause analysis and corrective actions. Together, they ensure issues are identified, controlled, and prevented from recurring.
What is an 8D report, and how does issue management software support the 8D problem-solving process?
An 8D report is a structured method for solving problems in eight steps, from team formation to prevention. Issue management software guides each step, assigns tasks, tracks progress, and stores evidence for consistency and audit readiness.
How does issue management software support ISO 9001:2015 clause 10.2 (Nonconformity and Corrective Action)?
It records nonconformities, supports root cause analysis, assigns corrective actions, and tracks completion. Built-in workflows and audit trails provide evidence that actions are effective and compliant with ISO 9001 requirements.
How does Singlepoint Issue Management connect to audit management, supplier management and lessons learned to create a closed-loop quality process?
Issues can be linked to audits, suppliers, and lessons learned within one system. This ensures findings trigger actions, supplier performance is tracked, and knowledge is reused to prevent recurrence.
We keep raising the same issues month after month without root causes being properly addressed. How does structured issue management software break this cycle?
It enforces root cause analysis, assigns accountability, and tracks actions to completion. Trends are identified through reporting, and lessons learned are captured, helping prevent repeated issues and improving long-term performance.