KRG Specialist Engineering Services is one of the UK’s most capable precision engineering providers. Their heritage spans over 40 years, with an unrivalled proficiency in engineering, manufacturing, assembly and testing of critical components.

“Singlepoint has halved our administration cost in relation to time, reporting and management. The platform is saving us considerable time and administration when it comes to verifying our compliance obligations and providing audit trails showing compliance to those requirements.”

Andy Smith (QHSE Manager)

Before the implementation of Singlepoint, KRG grappled with high administration costs. An internal study revealed staggering costs associated with routine tasks:

• Non-conformance processing: £1,500
• Concessions: £600
• Technical reviews: £600

In the last 6 months of 2022 they raised:

• 51 NCR’s, cost of administration = £76,500
• 46 Concessions, cost of administration = £27,600
• 65 Technical reviews, cost of administration = £39,000

This resulted in a total administration cost of £143,100

When Singlepoint was integrated as KRG’s Quality Management System, the primary focus was on time efficiency, reporting and overall quality management.

Among the many modules within Singlepoint, KRG utilised the Issue Manager, Calibration Manager and Audit modules. These were crucial in addressing the company’s challenges, particularly in compliance and administrative aspects.

Since implementation, Singlepoint has halved the administration cost in relation to time, reporting and management.

At their last LRQA ISO 9100D audit, Singlepoint’s Issue Manager, Calibration Manger and Audit modules were all audited and found to be fully compliant with the requirements of the ISO standards.

“The company has recently implemented a QMS system “Singlepoint” This will greatly enhance the effectiveness of the company systems with full integration across all functional areas, thus removing the need to maintain company spreadsheets and databases.”

External auditors’ comments.