Competency Checker.
Singlepoint Competency Checker helps you verify that employees have understood the key documents that affect how they perform their roles. Go beyond recording document access to identify gaps in understanding, target training needs and maintain evidence of workforce competency.
Turn document control into evidence of competency
Singlepoint Document Management provides a comprehensive audit and evidence trail, showing whether a user has accessed a particular document, along with the dates and times of access. But document access alone doesn't tell you whether someone has read and understood its content. This is where Singlepoint Competency Checker comes in.
Capture individual understanding
Singlepoint Competency Checker allows you to capture individual users' understanding of the key documents that directly impact their on-the-job performance. This helps you identify gaps in knowledge and determine where targeted training or additional support may be required.
Keep employees up to date
Close the gap on previously unseen training needs, whether they arise from the release of new documentation or changes to existing documents. Competency Checker helps you verify understanding of the latest information and maintain evidence that employees are up to date with documents relevant to their roles.
Spot training needs
Gain greater visibility into employees' training needs and identify where further development or support may be required. Competency test results provide managers with information they can use to target training where gaps in understanding have been identified.
Drive continuous improvement
Better visibility of employee understanding allows you to address knowledge gaps before they affect day-to-day work. By connecting document understanding with targeted training, Singlepoint Competency Checker supports ongoing workforce development and continuous improvement.
Automated competency testing
Singlepoint Competency Checker is fully automated and workflow-driven, making it easy for users to view new or changed documents and complete tests on their content. The familiar online format provides a straightforward way for employees to complete competency checks as part of their normal workflow.
Quiz builder
Create multiple-choice tests that directly reflect the content of new or changed documents. This ensures employees are tested on the information most relevant to their work and provides evidence of whether key information has been understood.
Real-time reporting
Results are processed and records updated immediately, providing real-time insight into employees' understanding of key documents. A passed test provides evidence that the employee has read and understood the content, while a failed test identifies where additional support or training may be required.
Get our QMS fact sheet
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Our case studies
Surface Transforms: Document Control and Training Management
Thanks to Singlepoint, Surface Transforms has significantly upgraded their document control and safety processes. The software has catalysed a paperless revolution on the shop floor, instilling greater confidence in their operational practices.
Doncasters Trucast: Business Intelligence enhances efficiency
Singlepoint Business Intelligence has redefined data interaction for Doncasters Trucast, giving staff and managers instant insight into manufacturing performance
Fablink: NPI and APQP
Fablink redefines project management in the automotive industry with Singlepoint, gaining total visibility into NPI and APQP tasks
ZF: Document Control and Management
ZF revolutionises document management with Singlepoint, leading to significant time savings and risk reduction.
Teleflex: Customised complaints module enhances global operations
Senior Quality Engineer Tineke Soors praises Singlepoint for transforming Teleflex’s customer complaint handling, making it more efficient and transparent.
Pactrol: Customised workflows streamlining cross-border operations
Explore the journey of Pactrol Controls Ltd as they navigate the challenges of relocating manufacturing to Hungary while maintaining operational excellence.
United Language Group: Achieving global compliance with Competency Checker
Facing challenges with the new QMS standards, United Language Group successfully integrated the Competency Checker module alongside existing modules.
Kasai: Improving Engineering Change Processes
Kasai, a global front-runner in automotive interior and exterior manufacturing, faced challenges with its engineering change process that revolved around complex spreadsheets and scattered communications.
Metrol: Calibration Manager
Metrol Technology’s journey with Singlepoint’s Calibration Manager is a testament to the power of a single source of truth. Witness a transformation marked by efficient workflows, user empowerment and the unmatched versatility of Singlepoint.
Bandvulc: From disjointed audits to streamlined efficiency
Hitachi Rail Europe, Ltd. is a wholly owned subsidiary of Hitachi, Ltd. and a total railway system supplier offering rolling stock, traction equipment, signalling, traffic management systems and maintenance centres.
FAQs
What is the difference between a training record and a competency record?
A training record shows that an employee has completed a particular training activity, while a competency record provides evidence of their knowledge or ability in relation to a requirement. The distinction matters because completing training doesn’t necessarily demonstrate understanding. Singlepoint Competency Checker helps provide additional evidence by testing employees on the content of key documents relevant to their work.
Can Singlepoint Competency Checker identify gaps in employee understanding?
Yes, Singlepoint Competency Checker can help identify gaps in employee understanding by recording the results of tests based on key operational documents. If an employee doesn’t pass a test, managers can see where further support or training may be required. This provides a more targeted way to respond to knowledge gaps than relying on document access or training completion records alone.
Can Singlepoint Competency Checker test employees when a document changes?
Yes, Singlepoint Competency Checker can test employees when a document changes. Multiple-choice tests can directly reflect the updated document content, helping you verify that employees understand new information that affects their work. The results are recorded to provide evidence of that understanding.
How does competency management support ISO 9001:2015 clause 7.2 requirements?
Competency management can support ISO 9001:2015 clause 7.2 by helping organizations maintain evidence relating to the competence of people whose work affects quality performance. Singlepoint Competency Checker provides evidence of employee understanding of relevant documents, such as standard operating procedures (SOPs), work instructions and quality plans, alongside wider training and competency records.
Can Singlepoint Competency Checker provide evidence of employee understanding during an audit?
Yes, Singlepoint Competency Checker can provide evidence of employee understanding during an audit by maintaining competency test records on a per-document and per-user basis. This provides traceable evidence that employees have been tested on their understanding of relevant document content, rather than simply showing that they accessed it.
How do document control, training records and competency testing work together?
Document control, training records and competency testing work together by providing different types of evidence about workforce knowledge and development. Document control can show that employees have accessed relevant controlled information, while training records show that required learning has been completed. Competency testing goes a step further by providing evidence of an employee’s understanding of key document content, giving you a more complete picture of how workforce competency is managed.