Customer Management.
When it comes to managing customer relationships, businesses often find themselves tangled in a web of complex, expensive CRM solutions that don’t really serve their needs. Singlepoint’s Customer Mnagement module offers a fresh streamlined approach that evolves with your usage, delivering just the essentials, right down to the granular level. This makes it the ultimate tool for efficient and effective customer management.
Cost-effective control
Say goodbye to bloated, expensive B2B CRM solutions. Our Customer Management module offers a ‘CRM Lite’ approach, streamlining functionality without compromising quality. Helping you to manage your relationships cost-effectively at scale.
Designed for B2B
While market-leading CRM systems are well-suited for B2C markets, they often falter in the B2B sector where deep operational process management is critical. Our approach fills this gap by offering essential features that can be extended for specific operational needs through our BPM platform. Over time, as these customer-related processes interact, you’ll experience an uplift in performance.
Unbeatable flexibility
Singlepoint’s Customer Management is fully integrated with our low code platform. This means it’s infinitely configurable and modular, working seamlessly alongside any other Singlepoint modules, like our Quoting module. Additionally, our system can integrate seamlessly with other third-party software systems you may already have in place.
360-degree customer oversight
Imagine an all-in-one customer management tool that covers everything from tracking revenue opportunities to project management, including timesheet logging, expense tracking, and invoice triggering. This module also ensures compliance and operational excellence through its intuitive, workflow-driven features. As time progresses, Singlepoint enhances performance by seamlessly integrating various customer-related processes and centralising key customer data.
Data-driven decision making
Not only can you leverage dashboards and insights, but you can also benefit from real-time reporting directly from Singlepoint’s Business Intelligence module for informed decision-making and insights into every customer interaction and process.
Automated alerts and notifications
Automated notifications and reminders are a standout feature in Singlepoint, helping to keep teams and individuals on track while enhancing operational excellence throughout the customer journey.
End-to-end compliance and workflow management
This module comes with strong compliance capabilities and intuitive workflow-driven process management features, assuring operational excellence at every customer touchpoint.
Trusted and proven
We couldn’t find a CRM system that aligned with our operational needs. So, we built one that did and we utilise it to run most of our own operations, including commercial, project management, professional services and technical support. Singlepoint’s Customer Management is not just a trusted product, it’s a core part of our own business.
Get our QMS factsheet
Download our factsheet to learn more about how Singlepoint’s quality management software can help you.
Case studies
Teleflex: Customised complaints module enhances global operations
Senior Quality Engineer Tineke Soors praises Singlepoint for transforming Teleflex’s customer complaint handling, making it more efficient and transparent.
Pactrol: Customised workflows streamlining cross-border operations
Explore the journey of Pactrol Controls Ltd as they navigate the challenges of relocating manufacturing to Hungary while maintaining operational excellence.
United Language Group: Achieving global compliance with Competency Checker
Facing challenges with the new QMS standards, United Language Group successfully integrated the Competency Checker module alongside existing modules.
Kasai: Improving Engineering Change Processes
Kasai, a global front-runner in automotive interior and exterior manufacturing, faced challenges with its engineering change process that revolved around complex spreadsheets and scattered communications.
Metrol: Calibration Manager
Metrol Technology’s journey with Singlepoint’s Calibration Manager is a testament to the power of a single source of truth. Witness a transformation marked by efficient workflows, user empowerment and the unmatched versatility of Singlepoint.
Bandvulc: From disjointed audits to streamlined efficiency
Hitachi Rail Europe, Ltd. is a wholly owned subsidiary of Hitachi, Ltd. and a total railway system supplier offering rolling stock, traction equipment, signalling, traffic management systems and maintenance centres.
CooperVision: Transforming a manual complaint process
Discover how CooperVision transformed its customer complaint handling from a cumbersome manual ordeal into a dynamic, automated system with the integration of Singlepoint, boosting efficiency and visibility across the board.
KRG: Reduced costs and improved reporting with Singlepoint
As one of the UK’s top precision engineering firms, KRG Engineering faced steep administration costs that threatened its operational efficiency. Enter Singlepoint QMS, which, with its suite of advanced modules, transformed the firm’s approach.
NGF: A decade of support
NGF Europe Ltd are one of the world’s largest manufacturers of glass and glazing products for architectural, automotive and established creative technology markets.
Acdopro: Document Control, Issue, Calibration & Visual Navigator
Acdopro have been using Singlepoint since May 2020. They specialise in the manufacture of laundry products exported to over 75 countries, under well-known trademarks such as Dr. Beckmann, Glo white, Stain Devils and ACDO.
FAQs
What is 'CRM Lite' and how is it different from other CRM systems?
‘CRM Lite’ is our approach to delivering streamlined yet comprehensive customer management solutions that are tailored for B2B businesses. It focuses on the essential features you need without the unnecessary bloat, making it cost-effective and easy to use.
Can I integrate Singlepoint’s Customer Management with other modules?
Yes, our Customer Management module is designed to work seamlessly alongside any of the other Singlepoint modules, like our Quoting module, offering you an integrated solution for your business.
How does Singlepoint adapt over time to improve performance?
Over time, the customer-related processes in Singlepoint interact more with each other, leading to increased performance and operational efficiency.